When you book a holiday at Swallows Nest you agree to the following:
BOOKING FORM AND DEPOSIT
Upon receipt of a completed booking form and a non refundable 15% deposit, Ms. Johanna Tattersall (the owner) will confirm the reservation to the Guests that will then be subject to the following conditions.
The balance is required at least two calendar months before the start of the holiday. The Owner will consider the non-payment of the balance by the due date as a cancellation of the holiday. For bookings made less than two calendar months before the start of the holiday payment will be required in full.
Please notify the Owner in writing of any cancellation to:
Ms Jo Tattersall, email firstname.lastname@example.org
When cancellation notification is received, the Owner will endeavour to re-let the property for the period of the booking. If the Owner succeeds in re-letting the property for whole of the period they shall refund all monies paid less an administrative charge of £30. If the Owner only succeed in re-letting the property for part of the period booked they shall refund an amount equal to the payment received for the replacement let, less the administration charge of £30. If the Owner are unable to re-let the property, then all monies paid by the Guests will not be refunded. It is advised that Guests consider taking out their own cancellation insurance.
GOOD HOUSEKEEPING DEPOSIT
In order to maintain the high standards of comfort and quality that the Owner aim to provide, a good house keeping deposit of £100 is required with the balance payment. This deposit can be a cheque that will be destroyed at the end of the Guests holiday providing all the booking conditions have been met, or you prefer an additional payment made by BACS which again after the holiday can be returned by same providing all the booking conditions have be adhered to.
NUMBER OF PERSONS USING SWALLOWS NEST
For the safety and comfort of all Guests, the number of persons occupying the property must not exceed the maximum number of eight.
CARE OF SWALLOWS NEST
Guests are requested to take care of all furnishings, fixtures and fittings, and keep them in the same state of repair and condition as at the start of the holiday and to ensure that the property is left clean and tidy. Guests are required to reimburse the Owner for costs incurred in remedying any damage caused by the Guests. Any broken or damaged items should be reported to the Owner and paid for before departure.
If Guests have any complaints, please notify the Owner promptly, and every effort will be made by the Owner to address all reasonable issues. The Owner will not be able to accommodate complaints that are not reported during the holiday.
If the property becomes unavailable or unusable for some reason prior to the date of the holiday, then the Owner obligation will be to reimburse the Guests for any monies paid.
RIGHT OF ENTRY
The Owner or their representatives shall be allowed access to the property at all reasonable times to inspect any damage or carry out any repairs or maintenance.
All Guests should familiarise themselves with the operating instructions provided for all internal equipment. If in doubt then please ask the Owner for advice. A contact telephone number for the Owner will be left at the property. Any toys, play equipment or other external equipment must be used at Guests own risk.
For the comfort of all guests the property is a strictly a no smoking environment.
One well behaved dog with its own basket/cage is welcome at Swallows Nest by prior arrangement at booking with the Owner. During your holiday at Swallows Nest with your dog please ensure that you do not allow the dog upstairs or on the furniture. Please ensure that all doggie mess does not occur in the gardens at all, and is completely removed from the surrounding grounds of the property and Armstrong cottage estate. Please note that if any doggie mess is found on or nearby the premises or the owner is of the view that the dog has been allowed on the furniture or upstairs, monies for removal of mess and cleaning will be deducted from the good housekeeping deposit. Thank you.