Booking Conditions

When you book a holiday at Swallows Nest you agree to the following:

BOOKING FORM AND DEPOSIT

Upon receipt of a completed booking form and a non refundable 15% deposit, Mrs. Jo Grounsell and Mr. Andrew Grounsell (the Owners) will confirm the reservation to the Guests that will then be subject to the following conditions.

PAYMENT

The balance is required at least two calendar months before the start of the holiday. The Owners will consider the non-payment of the balance by the due date as a cancellation of the holiday.  For bookings made less than two calendar months before the start of the holiday payment will be required in full.

CANCELLATION

Please notify the Owners in writing of any cancellation to:

Ms Jo Tattersall, 19 Belle Vue Avenue, Newcastle upon Tyne, NE3 1AH or email info@swallowsnest.co.uk

When cancellation notification is received, the Owners will endeavour to re-let the property for the period of the booking. If the Owners succeed in re-letting the property for whole of the period they shall refund all monies paid less an administrative charge of £30.  If the Owners only succeed in re-letting the property for part of the period booked they shall refund an amount equal to the payment received for the replacement let, less the administration charge of £30. If the Owners are unable to re-let the property, then all monies paid by the Guests will not be refunded. It is  advised that Guests consider taking out their own cancellation insurance.

GOOD HOUSEKEEPING DEPOSIT

In order to maintain the high standards of comfort and quality that the Owners aim to provide, a good house keeping deposit of £100 is required with the balance payment. This deposit  can be a cheque that will be destroyed at the end of the Guests holiday providing all the booking conditions have been met, or you prefer an additional payment made by BACS which again after the holiday can be returned by same providing all the booking conditions have be adhered to.

NUMBER OF PERSONS USING SWALLOWS NEST

For the safety and comfort of all Guests, the number of persons occupying the property must not exceed the maximum number of eight.

CARE OF SWALLOWS NEST

Guests are requested to take care of all furnishings, fixtures and fittings, and keep them in the same state of repair and condition as at the start of the holiday and to ensure that the property is left clean and tidy.  Guests are required to reimburse the Owners for costs incurred in remedying any damage caused by the Guests.  Any broken or damaged items should be reported to the Owners and paid for before departure.

COMPLAINTS

If Guests have any complaints, please notify the Owners promptly, and every effort will be made by the Owners to address all reasonable issues.  The Owners will not be able to accommodate complaints that are not reported during the holiday.

LIABILITY

If the property becomes unavailable or unusable for some reason prior to the date of the holiday, then the Owners obligation will be to reimburse the Guests for any monies paid.

RIGHT OF ENTRY

The Owners or their representatives shall be allowed access to the property at all reasonable times to inspect any damage or carry out any repairs or maintenance.

SAFETY

All Guests should familiarise themselves with the operating instructions provided for all internal equipment. If in doubt then please ask the Owners for advice. A contact telephone number for the Owners will be left at the property. Any toys, play equipment or other external equipment must be used at Guests own risk.

SMOKING

For the comfort of all guests the property is a strictly a no smoking environment.

PETS

One well behaved dog with its own basket/cage is welcome at Swallows Nest by prior arrangement at booking with the Owners.  During your holiday at Swallows Nest with your dog please ensure that you do not allow the dog upstairs or on the furniture. Please ensure that all doggie mess does not occur in the gardens at all, and is completely removed from the surrounding grounds of the property and Armstrong cottage estate.  Please note that if any doggie mess is found on or nearby the premises or the owner is of the view that the dog has been allowed on the furniture or upstairs, monies for removal of mess and cleaning will be deducted from the good housekeeping deposit. Thank you.